I had a computer problem before I completed my order and never received my file - what do I do?

If you had a power surge or some other problem and never received a confirmation email - simply input it again and I'll make sure you're only charged once. 

I input my order and got a confirmation.  I entered my child's information but didn't get the file.    What's wrong Tooth Fairy?  

The Tooth Fairy magic works with most email addresses but SOMETIMES a spam filter or file filter will prevent the files from arriving.  You have the link to create the file again using the password provided with your order.  Try these options:

1) Double check the email address you used - especially if you are from a country outside the U.S. Make sure you typed it correctly and use the link and password again.  CAREFULLY spell the email address and if you're from another country we need the full email address including country code. 

2)  Check your spam box and make sure it's not sitting there if you use a spam filter. 

3)  Use the link to send it a different email address - you can create a free email account using yahoo or many other services.  NOTE - Avoid hotmail as it does not always accept our files.    

4)  Use the link to send it to a different computer.  Sometimes it's the computer or server blocking it.  this is free with the link.   

You can reach the Tooth Fairy for computer problems via email at admin@toothfairyland.com.  

How do I reach the Tooth Fairy?
Children and adults alike that have questions for the Tooth Fairy should email her at toothfairy@toothfairyland.com

How do I affiliate with ToothFairyLand.com?  
If you are interested in affiliating with our site, contact us only if you have kid friendly, fun and age appropriate content.  Direct all business inquiries to toothfairy@toothfairyland.com

Who’s Behind ToothFairyLand.com?
Toothfairyland.com, Inc. is made up of two friends who believe a lost tooth should be a magical moment for a child.  The original member is a Father of three with a remarkable passion for giving his kids an incredible tooth fairy experience.  As soon as his children started losing teeth (many years ago), he started making it fun and exciting.  He made up certificates and letters from the Tooth Fairy for his own kids and watched their smiles the morning after the tooth fairy visit.  An early visionary, he registered Tooth Fairyland and launched ToothFairyLand.com - the Original Online Tooth Fairy.  His own children eventually helped him with the site until they each began to marry, go off to college and develop careers of their own.

With his children grown, the original Tooth Fairy went looking for a new partner.  He found one in a woman with a big imagination and fun memories of her Tooth Fairy visits.  Many of her memories have been translated into ideas for the all new ToothFairyLand.com web site.  She wrote the Legend of the Tooth Fairy and the Tooth Fairy poems and newsletters you see online.   

Toothfairyland.com, Inc. is committed to donating a portion of the revenue from this site to help all children have a beautiful smile. 

 

LINKS TO NEWS ARTICLES ABOUT TOOTHFAIRYLAND

May 2006  "Tooth Fairy Enters Electronic Age; Parents Have Ally In Online Email"  Seen on Yahoo, Google, MSNBC and more

July 2006  "The Tooth Fairy's Got a Brand New Bag; She's Also Got Shirts, hoodies, buttons and Stuffed Animals at her Brand New Tooth Fairy Shop Launched this Week"  Seen on Yahoo, Google, MSNBC and more

 

 

Privacy Policy
All emails collected in the course of our web site operation are used for the express purpose of bringing joy and fun to young children and adults that want to celebrate a lost tooth experience.

The Tooth Fairy collects children’s email addresses from adults who purchase from the Tooth Fairyland Store.  The Tooth Fairy uses these addresses to provide a one-time only contact with the child from the Tooth Fairy. Any child’s email address collected in this fashion is destroyed after this one time use.

The Tooth Fairy does not knowingly collect personal information from children under the age of 13.  If we learn that we have collected personal information on a child under the age of 13, we will delete that data from our systems.   We encourage parents and guardians to go online with their children. Here are a few tips to help make a child's online experience safer:

  • Teach children never to give personal information (such as name, address, phone number, school, etc.) unless supervised by a parent or responsible adult.
  • Know the sites your children are visiting and which sites are appropriate.
  • Look for web site privacy policies. Know how your child's information is treated.

Please visit the FTC's web site for more tips on protecting children's privacy online.

Our web site may provide links to other third-party web sites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites

Tell-a-Friend or Family Emails
If you use ask the Tooth Fairy to tell a friend or family about your child’s lost tooth, you will be asked to provide your name, email address and your friend or family’s email address. We use your name and email address only to let your friend know who sent the email. We use the friend's email address for purposes of sharing news about the lost tooth and directing them to the Tooth Fairyland web site.  We do not collect or retain any of the information provided by you when you use this referral service in our database or any other place and do not use it for any other purpose.

Non-Personal Information
Non-personal or aggregated information is information that cannot be associated with or traced back to a specific person. When you browse our web site, for example, we do not collect any personally identifiable information about you, but we do gather information about the number of people who are viewing each page so that we can learn what features are the most popular. We also use this data, both aggregated and personally identifiable, to personalize and enhance your onsite experience by displaying content and marketing messages we believe will be of interest to you. We disclose aggregated information about our web sites to third parties.

Cookies and Other Tracking Methods
Cookies are small pieces of information stored on your hard drive, not on our web site. Tooth Fairyland does not use cookies.

Note: Tooth Fairyland may place advertising and/or links on our sites that originate from outside advertisers. In some cases, if you click on or view these ads, a cookie may be assigned by the advertisers. Tooth Fairyland does not control these cookies nor is it responsible for any marketing or other use of your name by the advertisers. We encourage you to investigate and ask questions before disclosing information to third parties.

Why Does Tooth Fairyland Collect Personal Information?
Tooth Fairyland collects personal information for the following reasons:

  1. To ensure that we have your correct contact information in order to provide you with the products or services you have requested, send correspondence, solicit your opinion on our products and services, process payments and make promotional offers for products similar to the ones you have already ordered and that we believe will be of interest to you
  2. To gain an understanding of your interests so that we can develop better products and services for you
  3. To properly investigate and respond to any complaints about our products or services
  4. To determine customer eligibility for our products and services

What Kind of Personal Information Does Tooth Fairyland Disclose, to Whom and Why?

  1. To Third Parties To Perform Processing and Other Specialized Services:
    At times, Tooth Fairyland may use outside organizations to perform specialized services such as payment processing and the provision of various marketing services, including, but not limited to list processing. These service providers are only given the information needed to perform those services and they are bound contractually to protect the privacy and security of your information and to limit the use of your information to the service being provided.
  2. To Third Parties in the Event of Legal Reasons:
    We advise you that we may have to disclose personal information to the government or other legal or regulatory authorities if so ordered by a court of law or for other legal reasons.
  3. To a Third Party in the Event ToothFairyLand Is for Sale or Is Sold:
    If Tooth Fairyland was ever for sale, prospective buyers would need to have access to  customer lists and various databases as part of the due diligence process. In this event, Tooth Fairyland would only provide such access under terms of a strict confidentiality agreement.

As well, in the event Tooth Fairyland was ever sold, your personal information would be transferred to the purchasing company so that the purposes behind collecting your personal information outlined above could continue to be maintained.

Tooth Fairyland® is a registered trademark of Toothfairyland.com, Inc..
Making a Magic Moment a Magic Memory® is a registered trademark of Toothfairyland.com, Inc.    
The Legend of the Tooth Fairy and all website content may not be copied, distributed or re-used in any fashion without the express written permission of Toothfairyland.com, Inc. 


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